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DATA PROTECTION PRIVACY NOTICE FOR PATIENTS
In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.
INFORMATION THAT WE COLLECT

We may collect the following information about you:

  • Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number and email address
  • Information about your dental and general health, including
  • Clinical records made by dentists and other dental professionals involved with your care and treatment
  • X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
  • Medical and dental histories
  • Treatment plans and consent
  • Notes of conversations with you about your care
  • Dates of your appointments
  • Details of any complaints you have made and how these complaints were dealt with
  • Correspondence with other health professionals or institutions
  • Details of the fees we have charged, the amounts you have paid and some payment details

Dr J Goosen is responsible for keeping secure the information about you that we hold.

Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

HOW WE USE YOUR INFORMATION

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

We will share your information with DPAS Dental Plan in connection with your dental treatment.

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.

If we wish to use your information for dental research or dental education, we will discuss this with you and seek your consent. Depending on the purpose and if possible, we will anonymise your information. If this is not possible we will inform you and discuss your options.

SHARING INFORMATION
Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:
  • Your doctor
  • The hospital or community dental services or other health professionals caring for you
  • NHS payment authorities
  • The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges
  • Private dental schemes of which you are a member.
We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.
KEEPING YOUR INFORMATION SAFE

We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the practice premises, the practice filing systems and computers

We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.

ACCESS TO YOUR INFORMATION AND OTHER RIGHTS

You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to:

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
  • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment
  • Stop using your information – for example, sending you reminders for appointments or information about our service
  • Supply your information electronically to another dentist.
IF YOU DO NOT AGREE

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).

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WHAT OUR HAPPY PATIENTS SAY ABOUT US

Patient Testimonials

Nicole ThompsonNicole Thompson
12:06 31 May 23
Jemma CravenJemma Craven
12:12 25 Apr 23
From making the initial call with Sarah to treatment I had a fantastic experience.Amazing... atmosphere, perfect for nervous patients like myself! I have worried for years about going to the dentist and “Sophie & Shannon made it all disappear. They were both so patient with me and reassured me throughout the appointment . Taking time to explain everything and what to expect, I never felt pressured or rushed it was exactly what I needed to gain some confidence. I cannot thank all the staff enough and would recommend to anyone who maybe like myself and have worries and concerns.read more
Carlos RussoCarlos Russo
19:35 13 Apr 23
Excellent receptionists and dentists!!! We came from Liverpool because everything and everyone are... spectacular with me and me family!read more
Joan H BirkenshawJoan H Birkenshaw
15:05 29 Mar 23
This practice is by far the very best I have been to - ever! ALL the staff are amazing, from the... warmest of welcomes on reception, to the most fantastic and 'state of the art' dental treatment by an experienced, professional and extremely caring dental team. The premises are inviting, relaxing, and absolutely spotless. I've instantly gone from a terrified patient to feeling reassured and happy with my treatment plan - in a very short period of time. I just wish we had found them sooner, and have absolutely no hesitation in recommending them (in fact I do so at every opportunity!) Never before has a dentist extracted my teeth without sedation, but Dr Johan did so with the very minimum of discomfort. I have now regained my smile, and could not be happier - thank you!read more
Lynda WilliamsLynda Williams
08:17 25 Mar 23
Fitted a new bridge tooth in a very small space. The attention to detail and care taken was... excellent. Cannot tell it is not a real tooth and matches perfectly..read more
Dave WelbourneDave Welbourne
09:17 03 Mar 23
We lived in Canada for 20 years and when we returned to the UK eight years ago we struggled to find... a hygienist as thorough as our Canadian hygienist. Then we found Ramsbottom Dental Clinic and Kelly the hygienist. She is thorough but gentle and a lovely friendly person. The new premises are lovely with a large airy and bright waiting area. The receptionists are great and always make you feel welcome. I thoroughly recommend this dental practice.Lesley Welbourneread more
home workhome work
16:54 01 Mar 23
I started visiting Ramsbottom Dental care a number of years ago when I heard they were good at... working with anxious patients! I have now used three of the dentists there and am a regular on the dental plan; a regular check up amd hygienist clean for not much more than a tenner a month.Today I had a crown undertaken and cannot fault the work. I didn't feel a thing; fast, efficient and pain-free.All of the staff are friendly, helpful and reassuring; appointments at times convenient to me are always available and I would recommend everyone to give them a try.read more
Michelle SmithMichelle Smith
15:18 15 Feb 23
Would definitely recommend this practice to everyone. Staff are lovely, great service and always a... warm welcome 🤗 I have seen Dr Ronette Gooson for Invisilign and can’t fault her. Always greeted with a friendly smile and she’s an excellent orthodontist.read more
mary kate heysmary kate heys
14:01 17 Jan 23
Been going to Ronette and Johan for about 15 years now and they’ve always given me the best... treatment and have a lovely personal approach and really talk you through everything. Recently finished my orthodontics treatment with them and they’ve completely transformed my smile. Thank you so much 😊read more
Carol SCarol S
18:23 12 Dec 22
I have been a patient of Ramsbottom Dental Care for a number of years. First impressions are always... important and I am always greeted by a warm and welcoming reception team. The treatment I receive from Johan and Kelly makes me feel at ease and relaxed and I would have no hesitation in recommending them.read more
Katie WixtedKatie Wixted
10:48 18 Nov 22
Went to see Dr Sophie yesterday with my 12 year old daughter who had chipped her front tooth. ... Sophie & her assistant Jo were absolutely lovely & did the most amazing job restoring her tooth to its former beauty with composite bonding. Thank you soooooo much from both me & Olivia. I am so impressed with this dental practice, from my initial call & correspondence with Sarah, up to the appointment itself & would highly recommend.read more
Jojo WJojo W
17:48 12 Oct 22
Really clean and friendly environment. Put at ease by the staff who made sure I was comfortable at... all times. Very happy with the dental work done. Lots of little touches in the practice that make it relaxed and a pleasant place to be. An excellent experience all round and top class service.read more
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WHAT OUR HAPPY PATIENTS SAY ABOUT US

Patient Testimonials

Nicole Thompson
Nicole Thompson
12:06 31 May 23
Jemma Craven
Jemma Craven
12:12 25 Apr 23
From making the initial call with Sarah to treatment I had a fantastic experience.Amazing atmosphere, perfect for nervous patients like myself! I have worried for years about going to the dentist... and “Sophie & Shannon made it all disappear. They were both so patient with me and reassured me throughout the appointment . Taking time to explain everything and what to expect, I never felt pressured or rushed it was exactly what I needed to gain some confidence. I cannot thank all the staff enough and would recommend to anyone who maybe like myself and have worries and concerns.read more
Carlos Russo
Carlos Russo
19:35 13 Apr 23
Excellent receptionists and dentists!!! We came from Liverpool because everything and everyone are spectacular with me and me family!
See All Reviews
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