Complaints Procedure

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In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly sort that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
  1. The person responsible for dealing with any complaint about the service which we provide is Juliet Hadfield.

  2. If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint and offer to refer him or her to Juliet Hadfield immediately. If she is not available at the time, then the patient will be told when she/he will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to discuss the matter, arrangements will be made for someone else to deal with it.

  3. If the patient complains in writing the letter will be passed on immediately to Juliet Hadfield.

If you are not entirely satisfied with how we dealt with the issue or the outcome, you have the right to contact involve a third party:

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23 hours ago
Ramsbottom Dental Care

Appreciation post for more satisfied smiles! Thank you for choosing us for your dental needs and sharing your positive experiences. Your smiles are our greatest reward! 😄✨

The surgery is taking on NEW patients, if you'd like to join Ramsbottom Dental Care get in contact here >>> www.ramsbottomdental.com/contact-us/
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Appreciation post for more satisfied smiles! Thank you for choosing us for your dental needs and sharing your positive experiences. Your smiles are our greatest reward! 😄✨

The surgery is taking on NEW patients, if youd like to join Ramsbottom Dental Care get in contact here >>> https://www.ramsbottomdental.com/contact-us/
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February is #NationalChildrensHealthMonth 🦷

Here are 5 tips on how to teach your children a proper dental care routine ✅

#childrensoralhealth #childrensdentistry #childrensdentist #childrensdentalcare #childrenshealth #childrensdentalhealth #childrensdentalcare #childrensteeth
‘If in doubt, get checked out’ ✅ We encourage everybody to be mouthaware and pay close attention to what’s going on inside the mouth.

Dr Johan talks about the signs of mouth cancer.

If you have any concerns, book an appointment today here at Ramsbottom Dental Care and let us put your mind at ease;

📞 01706 829201
🌍 www.ramsbottomdental.com
📧 reception@ramsbottomdental.com

#mouthcancer #mouthcancerawareness #mouthcanceraction #dentalpracticeuk #dentistryworld #dentistappointment #dentistappt #manchesterdentist
It happens to the best of us 😅💄

#funnydentist #funnydental #funnydentistry #funnydentalmemes #funnydentistjokes #manchesterdentist #dentistmanchester #dentistworld
FAQ // Why are dental x-rays necessary? 🤔

Dental x-rays can help your dentist detect oral health issues, like cavities and gum disease, before they worsen.

If you’d like to join Ramsbottom Dental Care as a new patient, get in contact with our friendly reception team today for more information;

📞 01706 829201
🌍 www.ramsbottomdental.com
📧 reception@ramsbottomdental.com

#dentalxrays #dentalappointment #oralhealtheducation #oralhealthtips #oralhealthawareness #oralhealth #oralhealthmatters
At Ramsbottom Dental Care, we pride ourselves on providing a complete family-focused dental service.

We specialise in providing dental care to patients of all ages. Our role goes beyond merely fixing dental problems; we aim to prevent issues and maintain overall oral health for every member of your family.

Ready to book an appointment? Contact us today!

📞 01706 829201
🌍 www.ramsbottomdental.com
📧 reception@ramsbottomdental.com

#dentist #dentistry #manchester #preston #ManchesterDentist #ManchesterSmiles #DentalCareManchester #DentalCare #Smile #OralHealth #HealthySmile #DentalHealth  #DentalClinic #CosmeticDentistry #DentalImplants #Orthodontics #TeethWhitening #OralHygiene #DentalWellness #SmileMakeover
Welcome To Ramsbottom Dental Care 👋🏼

Where Smiles Are Our Speciality 😬

Nestled in the heart of Ramsbottom in Greater Manchester, we’re dedicated to crafting your perfect smile through world-class dental solutions tailored to your individual needs.

#dentalsurgery #dentalpracticeuk #manchesterdentists #manchestercosmeticdentist #cosmeticdentistmanchester #surgerytour #behindthescenes🎬 #dentalappointment #dentistrymyworld

WHAT OUR HAPPY PATIENTS SAY ABOUT US

Patient Testimonials

Nicole ThompsonNicole Thompson
12:06 31 May 23
Jemma CravenJemma Craven
12:12 25 Apr 23
From making the initial call with Sarah to treatment I had a fantastic experience.Amazing... atmosphere, perfect for nervous patients like myself! I have worried for years about going to the dentist and “Sophie & Shannon made it all disappear. They were both so patient with me and reassured me throughout the appointment . Taking time to explain everything and what to expect, I never felt pressured or rushed it was exactly what I needed to gain some confidence. I cannot thank all the staff enough and would recommend to anyone who maybe like myself and have worries and concerns.read more
Carlos RussoCarlos Russo
19:35 13 Apr 23
Excellent receptionists and dentists!!! We came from Liverpool because everything and everyone are... spectacular with me and me family!read more
Joan H BirkenshawJoan H Birkenshaw
15:05 29 Mar 23
This practice is by far the very best I have been to - ever! ALL the staff are amazing, from the... warmest of welcomes on reception, to the most fantastic and 'state of the art' dental treatment by an experienced, professional and extremely caring dental team. The premises are inviting, relaxing, and absolutely spotless. I've instantly gone from a terrified patient to feeling reassured and happy with my treatment plan - in a very short period of time. I just wish we had found them sooner, and have absolutely no hesitation in recommending them (in fact I do so at every opportunity!) Never before has a dentist extracted my teeth without sedation, but Dr Johan did so with the very minimum of discomfort. I have now regained my smile, and could not be happier - thank you!read more
Lynda WilliamsLynda Williams
08:17 25 Mar 23
Fitted a new bridge tooth in a very small space. The attention to detail and care taken was... excellent. Cannot tell it is not a real tooth and matches perfectly..read more
Dave WelbourneDave Welbourne
09:17 03 Mar 23
We lived in Canada for 20 years and when we returned to the UK eight years ago we struggled to find... a hygienist as thorough as our Canadian hygienist. Then we found Ramsbottom Dental Clinic and Kelly the hygienist. She is thorough but gentle and a lovely friendly person. The new premises are lovely with a large airy and bright waiting area. The receptionists are great and always make you feel welcome. I thoroughly recommend this dental practice.Lesley Welbourneread more
home workhome work
16:54 01 Mar 23
I started visiting Ramsbottom Dental care a number of years ago when I heard they were good at... working with anxious patients! I have now used three of the dentists there and am a regular on the dental plan; a regular check up amd hygienist clean for not much more than a tenner a month.Today I had a crown undertaken and cannot fault the work. I didn't feel a thing; fast, efficient and pain-free.All of the staff are friendly, helpful and reassuring; appointments at times convenient to me are always available and I would recommend everyone to give them a try.read more
Michelle SmithMichelle Smith
15:18 15 Feb 23
Would definitely recommend this practice to everyone. Staff are lovely, great service and always a... warm welcome 🤗 I have seen Dr Ronette Gooson for Invisilign and can’t fault her. Always greeted with a friendly smile and she’s an excellent orthodontist.read more
mary kate heysmary kate heys
14:01 17 Jan 23
Been going to Ronette and Johan for about 15 years now and they’ve always given me the best... treatment and have a lovely personal approach and really talk you through everything. Recently finished my orthodontics treatment with them and they’ve completely transformed my smile. Thank you so much 😊read more
Carol SCarol S
18:23 12 Dec 22
I have been a patient of Ramsbottom Dental Care for a number of years. First impressions are always... important and I am always greeted by a warm and welcoming reception team. The treatment I receive from Johan and Kelly makes me feel at ease and relaxed and I would have no hesitation in recommending them.read more
Katie WixtedKatie Wixted
10:48 18 Nov 22
Went to see Dr Sophie yesterday with my 12 year old daughter who had chipped her front tooth. ... Sophie & her assistant Jo were absolutely lovely & did the most amazing job restoring her tooth to its former beauty with composite bonding. Thank you soooooo much from both me & Olivia. I am so impressed with this dental practice, from my initial call & correspondence with Sarah, up to the appointment itself & would highly recommend.read more
Jojo WJojo W
17:48 12 Oct 22
Really clean and friendly environment. Put at ease by the staff who made sure I was comfortable at... all times. Very happy with the dental work done. Lots of little touches in the practice that make it relaxed and a pleasant place to be. An excellent experience all round and top class service.read more
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WHAT OUR HAPPY PATIENTS SAY ABOUT US

Patient Testimonials

Nicole Thompson
Nicole Thompson
12:06 31 May 23
Jemma Craven
Jemma Craven
12:12 25 Apr 23
From making the initial call with Sarah to treatment I had a fantastic experience.Amazing atmosphere, perfect for nervous patients like myself! I have worried for years about going to the dentist... and “Sophie & Shannon made it all disappear. They were both so patient with me and reassured me throughout the appointment . Taking time to explain everything and what to expect, I never felt pressured or rushed it was exactly what I needed to gain some confidence. I cannot thank all the staff enough and would recommend to anyone who maybe like myself and have worries and concerns.read more
Carlos Russo
Carlos Russo
19:35 13 Apr 23
Excellent receptionists and dentists!!! We came from Liverpool because everything and everyone are spectacular with me and me family!
See All Reviews
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