The person responsible for dealing with any complaint about the service which we provide is Juliet Hadfield.
If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint and offer to refer him or her to Juliet Hadfield immediately. If she is not available at the time, then the patient will be told when she/he will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to discuss the matter, arrangements will be made for someone else to deal with it.
If the patient complains in writing the letter will be passed on immediately to Juliet Hadfield.