Complaints Procedure

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In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly sort that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide is Juliet Hadfield.

  2. If a patient complains on the telephone or at the reception desk, we will listen to his or her complaint and offer to refer him or her to Juliet Hadfield immediately. If she is not available at the time, then the patient will be told when she/he will be able to talk to the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to discuss the matter, arrangements will be made for someone else to deal with it.

  3. If the patient complains in writing the letter will be passed on immediately to Juliet Hadfield.

If you are not entirely satisfied with how we dealt with the issue or the outcome, you have the right to contact involve a third party:

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Ramsbottom Dental Care is in Greater Manchester.
1 day ago
Ramsbottom Dental Care

Patient Before & After by Dr Ronette 📸

This young patient presented with severely displaced and crowded front teeth, as well as an underlying Class II malocclusion, where the lower jaw is set back from the upper jaw. By doing an early intervention during her prepubescent growth spurt, we were able to not only align the teeth with fixed orthodontic braces by Dr Ronette Goosen, but also correct the underlying Class II malocclusion into a Class I bite.

Would you like to book an orthodontic appointment for yourself or your child? Contact our team today >>> www.ramsbottomdental.com/contact-us/ ... See MoreSee Less

Patient Before & After by Dr Ronette 📸 This young patient presented with severely displaced and crowded front teeth, as well as an underlying Class II malocclusion, where the lower jaw is set back from the upper jaw. By doing an early intervention during her prepubescent growth spurt, we were able to not only align the teeth with fixed orthodontic braces by Dr Ronette Goosen, but also correct the underlying Class II malocclusion into a Class I bite. Would you like to book an orthodontic appointment for yourself or your child? Contact our team today >>> https://www.ramsbottomdental.com/contact-us/
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ramsbottomdentalcare

Retainer doesn’t fit? 😬 let Dr Ronette show you what to do…

#retainer #retainerlife #retainerproblems #dentaltips #dentaladvice #invisalignretainer #invisalignjourney

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May 1

25 2
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Retainer doesn’t fit? 😬 let Dr Ronette show you what to do… #retainer #retainerlife #retainerproblems #dentaltips #dentaladvice #invisalignretainer #invisalignjourney

ramsbottomdentalcare

We tried to warn you 😱

You must wear your retainer at all times, you can remove them for eating, drinking (except water), brushing, and flossing 🙌🏻

#retainers #retainersforlife #cosmeticdentistry #funnyedits #funnyclip #comedyreelsviral #listentome

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Apr 30

10 1
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We tried to warn you 😱 You must wear your retainer at all times, you can remove them for eating, drinking (except water), brushing, and flossing 🙌🏻 #retainers #retainersforlife #cosmeticdentistry #funnyedits #funnyclip #comedyreelsviral #listentome

ramsbottomdentalcare

Did you know that men are at a much higher risk of developing lip cancer or cancer of their face? 😱

#lipcancer #oralcancerawareness #oralcancer #facecancer #oralcancerscreening #oralcancerprevention #oralcancerawarenessmonth #menscancer #menscancerawareness

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Apr 29

6 1
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Did you know that men are at a much higher risk of developing lip cancer or cancer of their face? 😱 #lipcancer #oralcancerawareness #oralcancer #facecancer #oralcancerscreening #oralcancerprevention #oralcancerawarenessmonth #menscancer #menscancerawareness

ramsbottomdentalcare

Cheaper doesn’t always equate to better 🚨

Unfortunately, at Ramsbottom Dental Care we’ve seen numerous cases where patients end up paying more in the long run after having work done abroad, compared to what they would have spent initially.

If you do want to go abroad to have cosmetic dentistry we always recommend doing your research, getting a few consultations or opinions, and ultimately going with what feels right and most comfortable for you 🦷

#manchesterdentist #cosmeticdentistry #funnyedits #dentaljokes #cheaperdoesntmeanbetter #dentaltourism #overseasdentist #dentalhealth #comedyreelsvideos

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Apr 28

20 0
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Cheaper doesn’t always equate to better 🚨 Unfortunately, at Ramsbottom Dental Care we’ve seen numerous cases where patients end up paying more in the long run after having work done abroad, compared to what they would have spent initially. If you do want to go abroad to have cosmetic dentistry we always recommend doing your research, getting a few consultations or opinions, and ultimately going with what feels right and most comfortable for you 🦷 #manchesterdentist #cosmeticdentistry #funnyedits #dentaljokes #cheaperdoesntmeanbetter #dentaltourism #overseasdentist #dentalhealth #comedyreelsvideos

ramsbottomdentalcare

We get to watch our patients grow up, celebrate big milestones, and support them through life’s challenges - we’re with them through it all. Being a Dentist isn’t just about creating beautiful smiles - it’s about the relationships we build along the way 💙

#sundaylove #patientlove #dentistlife #dentistvisit #specialmoment #ilovemyjob #dentistbyheart

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Apr 27

14 0
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We get to watch our patients grow up, celebrate big milestones, and support them through life’s challenges - we’re with them through it all. Being a Dentist isn’t just about creating beautiful smiles - it’s about the relationships we build along the way 💙 #sundaylove #patientlove #dentistlife #dentistvisit #specialmoment #ilovemyjob #dentistbyheart

ramsbottomdentalcare

Who can benefit from orthodontic treatment? 💭

If you’d like to straighten crooked, crowded, or protruding teeth and/or correct bite problems then we can help!

Contact our friendly team today to book your consultation;

📞 01706 829201
🌍 www.ramsbottomdental.com
📧 reception@ramsbottomdental.com

#orthodontictreatment #fixedbraces #manchesterdentist #smiletransformation #straighterteeth #alignedteeth #traditionalbraces #invisalign #invisalignjourney

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Apr 26

7 0
Open
Who can benefit from orthodontic treatment? 💭 If you’d like to straighten crooked, crowded, or protruding teeth and/or correct bite problems then we can help! Contact our friendly team today to book your consultation; 📞 01706 829201 🌍 www.ramsbottomdental.com 📧 reception@ramsbottomdental.com #orthodontictreatment #fixedbraces #manchesterdentist #smiletransformation #straighterteeth #alignedteeth #traditionalbraces #invisalign #invisalignjourney

WHAT OUR HAPPY PATIENTS SAY ABOUT US

Patient Testimonials

Ramsbottom Dental Care
Ramsbottom Dental Care
4.9
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Jacques MinnieJacques Minnie
22:54 15 Apr 25
I was completely impressed with their professionalism and customer service.
Chris HarrisonChris Harrison
16:54 15 Apr 25
I've put off going to the dentist for many many years, after such an amount of time I was nervous... about A) having them inspected B) what they would find and then the most C) how much it would all cost...I signed up for the practice within the last few weeks, had my initial consultation and a clear, easy plan was offered.From Reception to Dentist, very good service and more than reasonable in terms of pricing.read more
judith nuttalljudith nuttall
13:25 15 Apr 25
Marie-Louise Gauld-RustonMarie-Louise Gauld-Ruston
09:49 15 Apr 25
I have been attending Ramsbottom Dental for over 10 years, I am a nervous patient and suffer with... extreme sensitive teeth. Ronette has gone above and beyond to make me comfortable and take me on a journey. Exceptional service and super friendly human touch.read more
Linda HorrocksLinda Horrocks
12:01 14 Apr 25
Elaine WalshElaine Walsh
20:25 31 Mar 25
I had my first visit today and saw Fernando and the lovely dental nurse (sorry, I didn't get get... her name), and was so impressed the moment I stepped into the reception area. The receptionist was so friendly and welcoming, as was everyone else. As I am very nervous, Fernando put me at my ease and explained everything to me in detail. I highly recommend this practice, so much so that I'm even going to make an appointment with the hygienist.read more
Jane MooreJane Moore
13:14 19 Mar 25
Outstanding. After a bad experience, i was referred to Johan after years of discomfort and several... fillings needing replacing. Johan is an excellent dentist and i cannot thank him and his team enough for the care they have provided. I trust Johan completely with my teeth, and my faith in dentists has been restored. Highly recommend. Thank youread more
Rebecca BirksRebecca Birks
12:20 17 Mar 25
Ramsbottom Dental Care, actually care. They are a great team, really friendly, great at what they... do and the clinic is state of the art, it is beautiful. My daughter felt really relaxed with Sophie for a check up & Kelly for sealants, it was reassuring as she gets nervous. I've always been really happy with my treatment (with Johan) and I even got my husband there (with Ronette) after way too many years avoiding dental check ups!read more
JonJon
22:15 26 Feb 25
Hygienist was top notch. I'm usually left with saw and bleeding gums but they were meticulous and... did it with such precision my teeth were spotless and not an ounce of blood or discomfort.However, Sophie said I needed a £120 custom fit night guard and they made one for me. I felt rushed and spoken to like I was a nuisance. During fitting it was briefly adjusted once and then quickly put in a box and me sent home. After getting a minute to use it I found it rocks to the right when I bite on it as there's very little contact on the left and there are large bits sticking into my tongue on the right. I don't feel comfortable going back for another adjustment as they've shown they have little time and are more concerned about maximizing throughput and profit. Again, I do not feel comfortable going back.Hygienist was great though 👌read more
Collette UsherCollette Usher
13:03 07 Oct 24
Higly recommend Ramsbottom Dental care, DR.johan Goosen is an excellent dental surgeon and the... staff there are all freindly and welcoming.Had a hygeine appointment with kelly which was very good and recieved advice about dental hygeine.read more
Jason DavenportJason Davenport
11:08 27 Sep 24
**Highly Recommend Ramsbottom Dental Care!**I recently visited Ramsbottom Dental Care as a new... patient, and I couldn’t be more impressed. Sophie Delaney is fantastic – she explained my treatment clearly and made sure I understood every step. I had a white filling done on my front teeth, and the results are amazing! It looks completely natural, and I’m so happy with the outcome.Kelly Wolfe did a full dental hygiene treatment on my entire set of teeth, and again, the results were incredible. My teeth feel so clean and healthy. Both Sophie and Kelly made me feel well cared for, and it’s clear this practice genuinely puts their patients first. I highly recommend them to anyone looking for excellent dental care!read more
Mark YatesMark Yates
17:24 03 Sep 24
Really friendly staff. All aspects of the procedure discussed and feel very reassured during... visits. Reception staff could not be more helpful. Would recommend without hesitation.read more
Nik NakNik Nak
15:40 30 Jul 24
Fantastic experience, the dentist went above and beyond to accommodate me. Lovely friendly staff.... Thank you!read more
Lu CLu C
14:38 27 Jul 24
Very happy with the treatment I received! I did however find the reception staff rather hostile.
Simon HillSimon Hill
12:28 09 Jul 24
Staff are always very friendly and it’s a very welcoming environment. Always top notch dental work... would never go anywhere elseread more
Alice PereiraAlice Pereira
10:12 24 Jun 24
I recently visited Ramsbottom Dental Care and was attended by Dr. Fernando Bockmann. I was... extremely satisfied with the consultation. From the beginning, he demonstrated exceptional professionalism and kindness. Dr. Fernando explained all the procedures clearly and patiently, which made me feel very comfortable and confident. The service was punctual, and the clinic is well-equipped and welcoming. I highly recommend Dr. Fernando Bockmann to everyone looking for a high-quality and caring dentist. I loved the consultation and will definitely return!The receptionists at Ramsbottom Dental Care are exceptional. From the moment I arrived, I was greeted with warmth and professionalism. They are extremely attentive, efficient, and always ready to help with any questions or needs. Their welcoming and helpful attitude makes a significant difference in the overall experience at the clinic. Without a doubt, the reception team greatly contributes to the pleasant and welcoming atmosphere of the practice.The nurses at Ramsbottom Dental Care are fantastic. They meticulously prepare the equipment and assist the doctor by holding and handing instruments. Their diligence and support ensure a smooth and efficient experience. Their professionalism greatly contributes to the clinic's welcoming.⭐⭐⭐⭐⭐Alice Bueno.read more
SamSam
11:17 01 Jun 24
I was so terrified of the dentist I hadn't been for a number of years but from the initial phone... call to the care and treatment I have had, has been amazing. Kelly the hygienist and Carly were absolutely fantastic and I think I nearly fell asleep at one point I was that comfortable. Dr Goosen who I saw initially is so professional and will do his best to save teeth, I have not finished treatment yet but I will never fear the dentist whilst being a patient at ramsbottom dental care. Thank you everyone including the lovely reception ladies 10/10 service.I look forward to my next visit.read more
KaronKaron
08:43 21 May 24
Dr Fernando Bockman has been amazing, after recovering from Cancer I knew from the day I met Dr F B... after speaking with him that I was in very good hands and have been ever since. He’s so attentive and makes you feel at ease, ( as I’m a very nervous person when it comes to going to the dentist after many years of trauma with two dental practice)And Kelly the hygienist, again advising me the best way to take care of my teeth.People don’t realise what trouble you have with your teeth after having such intense cancer treatment. Now I have more confidence, thanks to Dr F B and Kelly.Not to mention how fantastic you're greeted by the receptionist on every visit.Thank youread more
Stephen HallStephen Hall
16:21 10 May 24
Second post , my daughter had suffered with poor dental care to the point where she was terrified... to visit a dentist. I asked her to just try here. What a revelation, she was put at ease with Fernando, not an easy task and Johan performed a complicated procedure, the fact that she’s booked further treatment is unbelievably good , thank youread more
Kristine HarwoodKristine Harwood
14:12 01 May 24
Johan has been my Dentist for 10 years, he's an excellent Dentist who takes great pride in his... work. I've just completed having a dental implant with Johan, I knew he would do a great job, but being an anxious patient I had conscious sedation with Dental Sedation Solutions who the surgery have teamed up with. The procedure was brilliant, it was anxiety and stress free. I would highly recommend this surgery for a First Class Dental Experience from the minute you walk through the door.Kristineread more
Bob BarkerBob Barker
20:32 27 Feb 24
I have a tremendous amount of trust and confidence in Johan and his team at Ramsbottom Dental Care.... About two years ago a front tooth broke and I have had an implant fitted. It was a masterclass in dental engineering. A 3 dimensional scan is made of the jaw and information transferred to a CAD (Computer Aided design) system. The implant is fitted using a guidance jig and the end result is a perfect match in size, alignment and tooth shade.Johan is very professional and pays a lot of attention to detail. I would not hesitate to recommend him and his team.R C Barkerread more
J RJ R
20:20 05 Jan 24
I had the pleasure of visiting Ramsbottom Dental Care today, and I must say it was a surprisingly... positive experience. From the moment I walked in, the atmosphere was welcoming, and the staff was incredibly friendly.The receptionist was welcoming and the waiting area was really pleasant and comfortable, making the brief wait enjoyable.Sophie, my dentist, and her assistant Shannon were exceptional. They took the time to explain each step of the examination process and Sophie took the time to go over all of my treatments options in great detail which really helped me to decide the best option for me.What also stood out was the modern and well-equipped facility. The use of advanced technology not only made the procedures more efficient but also instilled confidence in the quality of care provided.Overall, my visit to Ramsbottom Dental Care was really positive. I left feeling well taken care of, and I would highly recommend this dental practice to anyone in search of a friendly, professional, and technologically advanced dental experience. Kudos to the entire team for making a routine dental visit such a pleasant one. If only all dentists were like this!read more
Nicole ThompsonNicole Thompson
12:06 31 May 23
Jemma CravenJemma Craven
12:12 25 Apr 23
From making the initial call with Sarah to treatment I had a fantastic experience.Amazing... atmosphere, perfect for nervous patients like myself! I have worried for years about going to the dentist and “Sophie & Shannon made it all disappear. They were both so patient with me and reassured me throughout the appointment . Taking time to explain everything and what to expect, I never felt pressured or rushed it was exactly what I needed to gain some confidence. I cannot thank all the staff enough and would recommend to anyone who maybe like myself and have worries and concerns.read more
Carlos RussoCarlos Russo
19:35 13 Apr 23
Excellent receptionists and dentists!!! We came from Liverpool because everything and everyone are... spectacular with me and me family!read more
Joan H BirkenshawJoan H Birkenshaw
15:05 29 Mar 23
This practice is by far the very best I have been to - ever! ALL the staff are amazing, from the... warmest of welcomes on reception, to the most fantastic and 'state of the art' dental treatment by an experienced, professional and extremely caring dental team. The premises are inviting, relaxing, and absolutely spotless. I've instantly gone from a terrified patient to feeling reassured and happy with my treatment plan - in a very short period of time. I just wish we had found them sooner, and have absolutely no hesitation in recommending them (in fact I do so at every opportunity!) Never before has a dentist extracted my teeth without sedation, but Dr Johan did so with the very minimum of discomfort. I have now regained my smile, and could not be happier - thank you!read more
Lynda WilliamsLynda Williams
08:17 25 Mar 23
Fitted a new bridge tooth in a very small space. The attention to detail and care taken was... excellent. Cannot tell it is not a real tooth and matches perfectly..read more
Dave WelbourneDave Welbourne
09:17 03 Mar 23
We lived in Canada for 20 years and when we returned to the UK eight years ago we struggled to find... a hygienist as thorough as our Canadian hygienist. Then we found Ramsbottom Dental Clinic and Kelly the hygienist. She is thorough but gentle and a lovely friendly person. The new premises are lovely with a large airy and bright waiting area. The receptionists are great and always make you feel welcome. I thoroughly recommend this dental practice.Lesley Welbourneread more
home workhome work
16:54 01 Mar 23
I started visiting Ramsbottom Dental care a number of years ago when I heard they were good at... working with anxious patients! I have now used three of the dentists there and am a regular on the dental plan; a regular check up amd hygienist clean for not much more than a tenner a month.Today I had a crown undertaken and cannot fault the work. I didn't feel a thing; fast, efficient and pain-free.All of the staff are friendly, helpful and reassuring; appointments at times convenient to me are always available and I would recommend everyone to give them a try.read more
Michelle SmithMichelle Smith
15:18 15 Feb 23
Would definitely recommend this practice to everyone. Staff are lovely, great service and always a... warm welcome 🤗 I have seen Dr Ronette Gooson for Invisilign and can’t fault her. Always greeted with a friendly smile and she’s an excellent orthodontist.read more
mary kate heysmary kate heys
14:01 17 Jan 23
Been going to Ronette and Johan for about 15 years now and they’ve always given me the best... treatment and have a lovely personal approach and really talk you through everything. Recently finished my orthodontics treatment with them and they’ve completely transformed my smile. Thank you so much 😊read more
Carol SCarol S
18:23 12 Dec 22
I have been a patient of Ramsbottom Dental Care for a number of years. First impressions are always... important and I am always greeted by a warm and welcoming reception team. The treatment I receive from Johan and Kelly makes me feel at ease and relaxed and I would have no hesitation in recommending them.read more
Katie WixtedKatie Wixted
10:48 18 Nov 22
Went to see Dr Sophie yesterday with my 12 year old daughter who had chipped her front tooth. ... Sophie & her assistant Jo were absolutely lovely & did the most amazing job restoring her tooth to its former beauty with composite bonding. Thank you soooooo much from both me & Olivia. I am so impressed with this dental practice, from my initial call & correspondence with Sarah, up to the appointment itself & would highly recommend.read more
Jojo WJojo W
17:48 12 Oct 22
Really clean and friendly environment. Put at ease by the staff who made sure I was comfortable at... all times. Very happy with the dental work done. Lots of little touches in the practice that make it relaxed and a pleasant place to be. An excellent experience all round and top class service.read more
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WHAT OUR HAPPY PATIENTS SAY ABOUT US

Patient Testimonials

Ramsbottom Dental Care
Ramsbottom Dental Care
4.9
Based on 71 reviews
powered by Google
review us on
js_loader
Jacques Minnie
Jacques Minnie
22:54 15 Apr 25
I was completely impressed with their professionalism and customer service.
Chris Harrison
Chris Harrison
16:54 15 Apr 25
I've put off going to the dentist for many many years, after such an amount of time I was nervous about A) having them inspected B) what they would find and then the most C) how much it would all... cost...I signed up for the practice within the last few weeks, had my initial consultation and a clear, easy plan was offered.From Reception to Dentist, very good service and more than reasonable in terms of pricing.read more
judith nuttall
judith nuttall
13:25 15 Apr 25
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